Paywize’s refund policy stipulates that once a user commits to purchasing a service plan or offer, refunds for such transactions will not be entertained under any circumstances, as per prevailing legal regulations. All transactions processed through Paywize’s platform are considered final and non-refundable upon successful completion. Users explicitly acknowledge and accept that the digital transaction ecosystem involves inherent complexities, and therefore, transaction reversal is an exceptional circumstance rather than a standard operational protocol. The platform’s economic model and service delivery mechanism are fundamentally predicated on the principle of transaction irrevocability.

• To access Paywize services, users must first undergo successful KYC (Know Your Customer) verification. Paywize will only create a user ID upon completion of this process. Failure to complete KYC verification will result in the inability to create a user ID and access services.
• In the event of a transaction failure directly attributable to Paywize, and upon receipt of confirmation from the payment gateway, Paywize commits to automatically refunding the transaction amount to the user’s bank account within 3-21 working days. However, this refund will exclude payment gateway charges and applicable taxes.
• Users who do not receive services despite receiving a successful transaction confirmation are required to lodge a complaint via email to Paywize’s customer care. Paywize will initiate an investigation upon receipt of the complaint and may issue refunds based on its findings. However, Paywize’s liability in such cases is restricted to providing valid refunds corresponding to the specific transaction amount received.
• Should users encounter any issues or discrepancies, they are encouraged to reach out to Paywize’s customer support team for assistance. If users do not get the expected results, they should contact the grievance team for further resolution.
• It’s imperative for users to understand that this refund policy is bound by the terms of use of the platform https://Paywize.in/ governing usage of the Services offered by Paywize .and any other conditions outlined in the agreement between the user/business associate/retailer/distributor and Paywize. Users are advised to review these terms carefully before availing of Paywize’s services.
• In the event of a merchant error resulting in non-delivery or incorrect delivery of a service, the user must contact Paywize customer support within 48 hours of the incident. Paywize will investigate the matter and, if confirmed, will issue a refund to the user.
• If a user initiates a chargeback with their bank, Paywize reserves the right to charge a fee to cover administrative costs. Additionally, the user’s account may be subject to suspension or termination.
• Users can initiate a dispute resolution process by contacting Paywize customer support. The support team will guide the user through the process and provide updates on the resolution timeline. If a dispute cannot be resolved through initial customer support, the user may escalate the issue to a higher-level support team or a designated dispute resolution officer.
• Users are responsible for carefully reviewing the description, pricing, and terms of service for each service before making a purchase. Users must ensure that their account information, including contact details, is accurate and up-to-date to facilitate communication and timely resolution of any issues.

Paywize remains committed to maintaining transparency and accountability in all its dealings with users. The company strives to uphold the highest standards of customer service and satisfaction.