Purpose and Extent

PAYWIZE endeavors to deliver top-notch services and boasts a committed customer care team, available 24X7, to promptly address any complaints. As a result, PAYWIZE has established a well-defined procedure to ensure swift resolution of customer grievances related to various service-related matters.

Level 1
Customer Care Team
Phone No :+91 9648181964
Email :[email protected]
Response TAT – 24 hrs

Level 2

In case the resolution provided at Level 1 does not meet your expectations, you have the option to escalate the matter further by writing to our Grievance Redressal Officer as indicated below:

Head – Grievance Redressal

Phone No :+91 9648181964
Email : [email protected]
Response TAT – 3 Working Days

Level 3

In case the resolution provided at Level 1 does not meet your expectations, you have the option to escalate the matter further by writing to our Nodal Officer as indicated below:

Nodal Officer
Phone No : +91 9114711479

Email : [email protected]
Response TAT – 5 Working Days

**To ensure expeditious resolution, Regulatory Bodies, Law Enforcement Agencies, and Partner Service Providers are kindly requested to directly contact the Nodal Officer. We value your cooperation in addressing any relevant matters promptly and efficiently.

T&C:

• Paywize shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from delays in grievance resolution or failure to meet response timelines due to circumstances beyond its control, including but not limited to technical issues or force majeure events.
• Customers must provide all requisite documentation and evidence to support their grievances. Paywize reserves the right to reject complaints lacking sufficient information or documentation.
• The decision of the Nodal Officer shall be final and binding in all grievance matters, provided it aligns with applicable laws and regulations.
• This policy does not apply to grievances arising from third-party service providers, and customers are advised to directly approach the respective provider for resolution.
• Paywize reserves the right to retain records of grievances and related communications for a period it deems necessary to comply with legal obligations, audits, or internal policy requirements.
• Paywize shall not entertain grievances arising from customer non-compliance with the terms and conditions of Paywize services or any unauthorized usage of its platform.
• Customers agree to exhaust all levels of the grievance redressal mechanism outlined herein before initiating any legal proceedings against Paywize.