Frequently Asked Questions
Check out our FAQ Section for quick answers to common questions about Paywize services. Find out now.
How do I sign up for Paywize?
Visit the Paywize website or app, click on “Sign Up,” provide your business details, and complete the KYC process to activate your account.
What are the requirements for opening an account?
You need a valid business name, GSTIN (if applicable), PAN, and bank account details.
What is the process for updating my account information?
You can update account details like email, phone number, or business information directly from your Paywize dashboard.
Is there a fee to maintain my Paywize account?
There is no maintenance fee, but transaction-based charges may apply based on the services you use
Can I add multiple users to my account?
Yes, you can add multiple users and assign roles with different access levels.
How do I reset my Paywize password?
Use the “Forgot Password” option on the login page to receive a reset link via email.
What happens if my account is inactive for a long period?
Inactive accounts remain secure. However, you may need to verify activity when reactivating.
Can I link multiple bank accounts?
Yes, you can link multiple bank accounts for managing payouts and collections.
Does Paywize offer a demo account?
Yes, contact support to request a demo account for testing and exploring features.
What is the verification process for new accounts?
Complete KYC by uploading valid documents such as PAN, Aadhaar, and GSTIN.
How do I close my Paywize account?
Contact customer support to request account closure. Ensure all dues are cleared before proceeding.
Can I have multiple business profiles under one account?
Yes, Paywize supports managing multiple businesses or locations under one account.
How secure is my account?
Paywize uses encryption, tokenization, and multi-factor authentication for account security.
What support is available for account setup?
Paywize provides onboarding support, documentation, and tutorials for new users.
What is UPI Checkout?
UPI Checkout is a seamless payment solution that integrates UPI transactions into your website or app.
How does it benefit businesses?
It enables real-time payments, enhances customer experience, and reduces cart abandonment.
What is the integration process?
Use Paywize’s developer-friendly APIs to integrate UPI Checkout with your platform.
Does UPI Checkout support refunds?
Yes, refunds can be initiated and tracked from the dashboard
Is UPI Checkout secure?
Yes, it uses encryption and UPI authentication for secure transactions.
What happens if a UPI payment fails?
The amount is automatically refunded to the customer’s account.
Can I track UPI payments in real-time?
Yes, the dashboard displays real-time payment updates and statuses.
What are the supported UPI apps?
All UPI apps, including Google Pay, PhonePe, and Paytm, are supported.
Is there a transaction limit?
Limits are subject to UPI regulations, typically up to ₹1,00,000 per transaction
Can I offer UPI Checkout in multiple languages?
Yes, you can customize UPI Checkout for regional language support.
Does UPI Checkout work on mobile apps and websites?
Yes, it supports both mobile apps and web platforms.
Can customers save their UPI details?
Paywize does not store UPI details to ensure compliance and security.
How do I access UPI Checkout analytics?
Use the dashboard to view transaction trends, volume, and customer insights.
Is UPI Checkout suitable for subscription-based services?
Yes, UPI mandates allow for recurring payment setups.
What is the cost for using UPI Checkout?
Paywize charges a nominal fee per transaction. Contact support for pricing details.
What is the Payout Suite?
A platform to automate payouts like salaries, vendor payments, and refunds.
What types of payouts are supported?
Bulk payouts, scheduled payouts, recurring payouts, and instant payouts.
How do I initiate payouts?
Upload a file or use APIs to process multiple payouts in one go.
Can I schedule recurring payouts?
Yes, set up weekly, monthly, or custom schedules for recurring payments.
What happens in case of payout failures?
Failed payouts are flagged, and you can retry them instantly.
Can I track payouts in real-time?
Yes, all payouts are tracked via the dashboard with detailed statuses.
Is the Payout Suite secure?
Yes, it uses encryption and adheres to regulatory standards for secure transactions.
Are there limits for bulk payouts?
Limits depend on your linked bank and the chosen payout method.
Can I integrate the Payout Suite with my ERP?
Yes, Paywize APIs allow seamless integration with ERP and accounting tools.
How do I handle refunds?
Refunds can be initiated and managed directly from the dashboard.
What payment modes are supported?
UPI, NEFT, RTGS, IMPS, and wallet disbursements.
Are transaction reports available?
Yes, generate detailed payout reports for reconciliation.
How fast are payouts processed?
Instant payouts are processed in real-time; others depend on the payment mode.
Does the Payout Suite support international payments?
Currently, it supports domestic payments within India.
What is the pricing model for Payout Suite?
Paywize offers transaction-based pricing. Contact us for custom plans.
What is the Digital Soundbox?
It’s a device that combines dynamic QR functionality with advanced tracking and payment management capabilities.
How is it different from a static QR code?
A static QR code cannot track payments or offer real-time updates, whereas the Digital Soundbox ensures traceability and centralized tracking.
What hardware features does the Digital Soundbox have?
It includes a dynamic QR screen, robust build, and long-lasting battery for portability.
Can I manage multiple soundboxes from one account?
Yes, Paywize allows you to manage multiple soundboxes via a centralized dashboard.
Is the soundbox portable?
Yes, it is lightweight, battery-operated, and easy to relocate.
What happens if my soundbox malfunctions?
Contact support for troubleshooting and request a replacement if necessary.
Does the soundbox work offline?
The dynamic QR feature requires internet connectivity to function.
Can I track transactions for specific soundboxes?
Yes, each soundbox has a unique identifier, and all transactions are logged in the dashboard.
Is the device customizable for branding?
Yes, Paywize offers branding options for soundboxes, including logo and theme customization.
What reports are available for soundbox transactions?
You can access detailed reports on payments, refunds, and trends directly from the dashboard.
Does the soundbox support all UPI apps?
Yes, it is compatible with all UPI-enabled applications.
What is the warranty period for the soundbox?
Paywize typically offers a 1-year warranty. Please confirm during purchase.
How do I order a Digital Soundbox?
Contact sales or order directly through your Paywize account.
Can I monitor device health and connectivity?
Yes, the dashboard provides device status, battery levels, and connectivity updates.
What happens if the soundbox is lost or stolen?
Report the incident immediately to deactivate the soundbox and prevent misuse.
What is Bill Pay?
Bill Pay enables businesses to facilitate customer bill payments for utilities, telecom, insurance, and more via the BBPS system.
What types of bills can be paid through Paywize Bill Pay?
Electricity, water, gas, telecom, broadband, insurance premiums, and more.
How does BBPS integration benefit my business?
BBPS provides a secure, standardized, and real-time bill payment system, enhancing customer trust.
How do I integrate Bill Pay into my platform?
Use the Paywize API for seamless integration with your website or app.
Can I track all bill payments on the dashboard?
Yes, the dashboard provides detailed reports for each transaction.
What happens if a bill payment fails?
The amount is refunded to the payer’s account automatically.
Is there a charge for failed bill payments?
No charges are levied for failed transactions.
Can customers set up recurring bill payments?
Yes, recurring payment options can be enabled via UPI mandates.
Does Paywize support instant notifications for successful payments?
Yes, both customers and businesses receive real-time updates.
Is the Bill Pay feature secure?
Absolutely, it complies with NPCI and regulatory standards.
How are disputes related to bill payments resolved?
Disputes can be raised via the dashboard, and resolution updates are provided in real-time.
Can I customize the Bill Pay interface?
Yes, businesses can customize the interface to align with their branding.
What analytics are available for Bill Pay?
Payment trends, customer demographics, and transaction summaries
Is Bill Pay suitable for small businesses?
Yes, it’s designed to cater to businesses of all sizes.
How long does it take for bill payments to reflect?
Payments are processed and confirmed in real-time.
