Terms of Use

• “Company” or “Paywize” means Paywize Technologies Pvt. Ltd., a company incorporated under the Companies Act, 2013, having its registered office at 2nd Floor, M.R. Complex 7th Cross, 6th Main Rd, BTM 2nd Stage, Bengaluru, Karnataka 560076.
• “Merchant” means any individual, sole proprietor, partnership firm, limited liability partnership, private limited company, public limited company, or other legal entity that registers with Paywize to avail the Services.
• “Merchant” means any individual, sole proprietor, partnership firm, limited liability partnership, private limited company, public limited company, or other legal entity that registers with Paywize to avail the Services.
• Services includes

• Payout Services : Disbursement via IMPS, NEFT
• Payin Services : Payment collection via UPI, Intent

• API means the Application Programming Interface provided by Paywize for integration.
• KYC refers to Know Your Customer verification.
• Applicable Law means all Indian laws, including RBI and NPCI guidelines.

• By using the Services, the Merchant agrees to be bound by these Terms of Use and all applicable laws and regulations. This forms a legally binding agreement.

• Eligible Business Types

• Sole Proprietorship
• Private Limited Company (Pvt. Ltd.)
• Public Limited Company (Ltd.)
• Limited Liability Partnership (LLP)

• Registration Requirements

• Merchants must
• Be at least 18 years old (individuals) or a registered legal entity
• Have business operations in India or globally
• Accept the Terms of Use

• Account Verification

• Paywize reserves the right to verify all submitted information.

• Sole Proprietorship

• PAN, Aadhaar, address proof, photo, bank details, business and GST registration (and others as required)

• Private/Public Ltd. Company

• Company incorporation, PAN, GST, MOA/AOA, board resolution, director KYC (and others as required)

• LLP

• Registration, PAN, GST, LLP agreement, consent letter, partner KYC (and others as required)

• Additional Requirements

• All documents must be self-attested and, if necessary, translated into English. Changes must be updated within 7 days.

• Payout Services

• Includes IMPS/NEFT, bulk payout, APIs, and dashboards

• Payin Services

• Supports UPI, intent, fraud monitoring, and settlement

• Common Features

• Dashboard access, web-hook updates, analytics, required support

• Compliance Requirements

• Merchants must comply with all laws and maintain proper KYC and transaction records.

• Prohibited Activities

• Prohibited activities include gambling, money laundering, illegal trade, or unauthorized cross-border remittances.

• Data Security

• Merchants must secure APIs, report breaches, and follow data protection laws.

• Service Fees

• Fees are specified in the commercial agreement and exclude taxes.

• Payment Terms

• Deductions or separate billing, with late fee penalties as applicable.

• Fee Revisions

• 15-day notice is required for any fee changes.

• Transaction Monitoring

• We detect fraud or suspicious activities.

• Account Suspension

• Accounts may be suspended for violations, fraud, chargebacks, or non-compliance.

• Merchant Cooperation

• Merchants must cooperate in investigations and share documentation as needed.

• Merchant Liability

• Merchants are liable for disputes and chargebacks.

• Dispute Resolution

• All complaints should be resolved within 15 days.

• Recovery Rights

• Paywize may recover amounts from wallets or settlements.

• Merchants must comply with IT laws and retain KYC data for 5 years.

• All IP belongs to Paywize. Limited usage rights are granted for service access only.

• Service Availability

• No guarantee of 100% uptime is provided.

• Liability Cap

• Liability is limited to fees paid in the previous 30 days.

• Excluded Damages

• Paywize may recover amounts from wallets or settlements.

• Neither party is liable for performance failures due to uncontrollable events.

• Termination Rights

• Either party may terminate with 30 days’ written notice.

• Immediate Termination

• Immediate termination applies for fraud, violation, or reputation risks.

• Post-Termination

• Pending obligations continue post-termination.

• Governing Law

• Laws of India apply.

• Dispute Resolution

• Arbitration in Bangalore under the Arbitration and Conciliation Act, 1996.

• Jurisdiction

• Courts in Bangalore have exclusive jurisdiction.

• Paywize may revise Terms and notify Merchants. Continued use implies acceptance.

• Entire Agreement

• Laws of India apply.

• Severability

• If one clause is invalid, the rest remains effective.

• Waiver

• No waiver is deemed ongoing unless in writing.

• Assignment

• Rights cannot be assigned without Paywize’s consent.

• Paywize Technologies Pvt. Ltd.

Email : support@paywize.in, compliance@paywize.in, onboarding@paywize.in Phone : +91-9109910995, +91-9071007773, +91-9071007774 Address : 2nd Floor, M.R. Complex 7th Cross, 6th Main Rd, BTM 2nd Stage, Bengaluru, Karnataka 560076.

• By using Paywize’s Services, you agree to be bound by these Terms of Use.

This document is effective as of 14th July, 2025 and supersedes all previous versions.